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Right of Withdrawal

Instructions about your right of withdrawal / Right of withdrawal

You have the right to withdraw from this agreement within fourteen days without the need to specify the reasons for doing so.
The withdrawal period is fourteen days from the date on which you or a third party appointed by you, which is not the carrier, took possession of the goods. 
In order to exercise your right of withdrawal, you must inform us of your decision to cancel this agreement with an absolutely clear declaration (e.g. a letter sent by post, a fax or e-mail) and send it to:
Jürgen Voigt, Meisterwerkstatt für Metallblasinstrumente
Inh. Kerstin Voigt
Gewerbepark 22
08258 Markneukirchen
 
Phone: 037422/45280
Fax: 037422/45214
Mail: contact@voigt-brass.de
 
You may use the attached sample withdrawal form for this purpose, but this is not compulsory.   
In order to meet the withdrawal deadline, it is sufficient to send the message about exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you cancel this agreement, we have to immediately reimburse all the payments, which we have received from you, including the delivery costs (with the exception of the additional costs, which are the result of you selecting a different kind of delivery than the cheapest standard delivery service, which we offered) and do so at the latest within fourteen days from the date on which we received the message about your withdrawal from this agreement. To make this repayment, we shall use the same form of payment, which you used for the original transaction, unless some other specific agreement was made with you; fees will not be charged for this repayment under any circumstances. We may refuse to make repayment until we have received the goods again or until you have provided the evidence that you have returned the goods, whichever takes place first. 
You must immediately send back or hand over the goods to us – at the latest within fourteen days from the date on which you inform us of your withdrawal from this agreement. The deadline has been met if you dispatch the goods before the expiry of the deadline of fourteen days.
You shall be responsible for the direct costs of returning the goods.  
You only have to pay for any loss in the value of the goods, if this loss in value can be attributed to any unnecessary practices that you have used to check the quality, features and functions of the goods.
 
* incl. tax, plus shipping